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Haryana chief minister Manohar Lal Khattar on Friday launched the ‘jan samvaad’ portal through which written complaints and issues of residents addressed to the CM can be registered. In view that at occasions written complaints don’t attain the officer involved, the National Informatics Center (NIC) has developed the jan samvaad module beneath the CM window portal as per the directions of Khattar, mentioned an official spokesperson.

“Now the information about the written complaints given by the citizens will be registered in the system, resulting in the complaints reaching the officers concerned within the stipulated time period. The system will also ensure the accountability of officers to resolve the problem or complaint in a time-bound manner,” the spokesperson said, adding this is another initiative of the CM to ensure that the general public do not face any kind of problem regarding their complaints.

The citizens will get information about the progress of action being taken on their complaints through SMS. “The main objective of launching the Jan Samvaad portal by the CM is to bring transparency and ensure resolution of every complaint of every citizen,” the spokesperson mentioned.

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