On Monday, the Central Consumer Protection Authority (CCPA) prohibited eateries from routinely or by default levying service costs on meals payments. It additionally allowed prospects to file complaints within the occasion of a violation, requesting the involved institution to take away it from the invoice quantity.

The determination is getting a combined response from the restaurateurs. While some are feeling anxious as they suppose this is not within the welfare of their workers, others say the choice was a lot wanted!

Puneet Gupta, proprietor, Dhaba 7, Deluxe Dhaba and Ni Hao, says, “This practice (service charges) is prevalent in many countries across the world. If a customer is informed and the service charge is clearly mentioned by the restaurants, it should have been allowed.”

“It was motivating for the staff as the amount collected majorly went to the service and kitchen staff. A framework should have been made to be fair to consumers and restaurants rather than just not allowing it,” Gupta provides.

Brooklyn Central’s Annu Bains, says, “We had stopped taking service charges long back and I completely agree with the CCPA’s decision.”

Sunveer Sondhi, who owns a series of round 40 eating places, says, “It’s a great step as many people do not really want to pay service charges. And as we are in the hospitality industry, we should always strive to achieve customer satisfaction. At our restaurants, we’ve never taken service charges from customers.”

Customers really feel that they’ll now resolve how a lot to tip primarily based on their expertise and the service. Foodie Mallika Singh says she is pleased with the choice. “This comes as a relief to people who love to eat out. We would pay the service charge but had no way to know that it actually did get to the staff. But now, we can tip as per our choice and won’t feel forced to shell out a fixed rate.”

Another foodie Naveen Kaushal says, “Most restaurants in Chandigarh are anyway not charging it. But with the ones that do, the service is not always up to the mark and we are anyway forced to pay service charges. So, I support the move and will surely leave a good tip every time I get satisfactory service,” he provides.